Two well-known business consulting firms (Cresap, McCormick and Paget, Inc. And Safeway Stores, Inc.) submitted their reports to the General Authorities after a five-month in-depth study of the internal operations of the Church. The Cresap report pointed to the obvious problem that the General Authorities had become too heavily burdened with administrative responsibilities and recommended that most of these functions could be turned over to full time managing directors. By doing this the First Presidency and Quorum of the Twelve would be freed to attend to their roles as spiritual leaders and policy makers. This recommendation was up approved. Upon the recommendation of these two consulting firms, the Church created two new departments: External Communications (later changed to Public Communications and then to Public Affairs), for matters related to public relations; and Internal Communications, to solve the problems of getting materials to Church units in a timely fashion. The directors of these two departments reported directly to members of the Quorum of the Twelve.
[Correlation Timeline, Compiled by Lisle Brown]